![]() Your answers may indicate how you react to angry customers and what you will do to resolve the situation to avoid losing customers. These questions specifically provide insight into your problem-solving skills, interpersonal skills and ability to work in stressful situations and diffuse tense situations.Īn interviewer may also ask these questions to learn more about you as a person. Your answers can help them better understand how you approach resolving customer complaints and your knowledge of common customer service skills and conflict resolution strategies. Related: How To Prepare for an Interview Why do interviewers ask about dealing with difficult customers?Īn interviewer may ask how you deal with difficult customers to learn more about your customer service experience. In this article, we discuss examples of dealing with difficult customer interview questions, why interviewers ask these questions and how to answer these questions, and we provide tips and examples to help you prepare your own answer. If you work in a field where you deal directly with customers, you may want to prepare to answer interview questions about how you would handle a difficult customer. ![]() A job interview is an important opportunity to tell a hiring manager more about yourself, your skills and your experience.
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